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Does facilitation style increase information recall?

Hands up anyone who’s been to a conference (which usually costs a fortune) and can honestly recall the content? It’s safe to stipulate the only recalled content would have been delivered by a presenter who was able to connect with the audience, thus presenting a memorable and more engaging presentation – increasing information recall.

Presentations aimed at increasing engagement and information recall is required across many industries. Particularly within the emergency management industry.

Emergency management is not the most exciting industry. However, there are government standards pertaining to emergency management that all businesses are required to comply with. Australian Standard 3745:2010 – Planning for Emergencies in Facilities requires the warden team to participate in annual training & exercises. This isn’t always fun and warden teams are often unengaged during training and generally walk away from a session unable to recall the training. This is detrimental as it may result in the warden team being ineffective in the event of an emergency.

So how do we engage participants and empower them to confidently lead and save lives in the event of an emergency?

At FirstAction, we have achieved this by developing a new generation of exceptional, highly engaged emergency management champions across the country with a dynamic facilitation style called STAY or GO. Delivered by our vibrant and energetic facilitators, we’ve taken emergency management back to basics. We’ve empowered warden teams to assess an incident and make a simple decision: do we STAY (lockdown) or GO (evacuate)? The high level of participant interaction with STAY or GO led to a high level of information retention, leaving participants more confident in their ability to step up in the event of an emergency. Not only was there better information retention, but clients also reported productivity gains. Some clients reported that better management of the evacuation process led to better control of the assembly area – which reduced re-entry time by 30%. This translated to a quicker return to work with less downtime for a drill and confidence that the team will have better control in a real incident.

FirstAction’s STAY or GO training also highlighted different types of emergencies. Traditionally, emergency management training was heavily weighted toward fire evacuation. FirstAction’s program targets all emergencies – not just fire. This content created interest and awareness amongst the new generation of warden team members, thus increasing engagement.

To ascertain results from the STAY or GO program, FirstAction recently conducted a survey and obtained these figures:

  • 3% of respondents had moderate to poor knowledge of emergency response management prior to training.
  • 100% of respondents has moderate to excellent knowledge of emergency response management after training.
  • All participants are moderately confident to use Stay or Go to respond to an emergency.

Supporting our survey results are client comments:

“…in the 16 years I’ve been doing safety, Rohan is the most practical and thorough trainer I have come across. He taught our wardens how to perform their responsibilities with what resources we had. Normally, trainers come on site and just look at what they can sell us or offer suggestions that require more capital. I must say, I have been involved in many drills and actual emergencies and today’s drill was the most organised drill that I have seen.” ~ Sara, Risk Manager

“What a sensational start on our FirstAction training journey. Rowan was not only informative, but extremely efficient in getting our wardens involved and that is certainly what is necessary if we want to preserve a safe working environment.” ~ Lea, Safety Manager

“The course was easy to understand. I felt that the interactive discussion made it easier to retain knowledge” ~ Survey respondent

The proof is in the pudding. The STAY or GO program has certainly shown that facilitation style increases engagement. In the field of emergency management, it is critical that warden teams are confident enough to identify work place emergencies and are prepared to step up to keep their colleagues safe.

Ask yourself: What do you recall from your last emergency management training and exercise?

Contact our team to start a conversation today.

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Categorized: Training