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About FirstAction

Ensuring you are emergency ready.
Apples-and-oranges

Our Difference


The standard industry approach to emergency management is often focused on the fastest and cheapest way to meeting compliance. This has been done at the expense of truly understanding a client’s unique threat environment, building trusted relationships, development of meaningful training content and delivery of engaging training outcomes. The result is a lack of preparedness when responding to an emergency when it matters most.

At FirstAction, we are anything but standard. We are driven by unwavering values and a true calling to empower our clients to save lives during an emergency. We value relationships above all else, allowing us to better understand our client’s needs so we can build meaningful programs. Our innovative technology puts you in control of your program, providing better outcomes, faster reporting, and increased communication. You also won’t find a more passionate, experienced or engaging team of facilitators to help you build real capability and confidence, ensuring your team is truly emergency ready.

You’re in good hands

FirstAction is a leading dedicated provider of Emergency Management solutions. As the trusted partner for hundreds of organisations throughout Australia and NZ, we guarantee a highly professional and practical service that provides the means to quickly and safely deal with any emergency situation, and ensure ongoing regulatory compliance.

With Firstaction, you benefit from our depth of expertise, a long history in corporate and emergency service environments and a strong drive for continual improvement and innovation. We maintain a highly skilled team of subject matter experts and training facilitators, offer a combination of face-to-face and online training courses, and use a proprietary technology platform to provide you with more control of your emergency management program.

FirstAction is a division of RiskLogic.

RiskLogic is the leading provider of resilience services for the public, private and not for profit sectors throughout Australian and New Zealand. We provide expert advisory and consulting services, innovative technology solutions, and high impact training services in the areas of crisis management, Business Continuity, and Incident Management.

Designed With You In Mind


 FirstAction’s Compliance Essentials Program is tailor made for your specific environment, ensuring the unique requirements and complexities of your organisation are met during emergencies.

Commercial

Industrial

Education

Government

Health and Aged Care

Retail

Our Cultures & Values

At FirstAction, we are passionate about making a difference to our clients, the emergency management industry and the wider community. We strive to understand the needs of our clients and work tirelessly to stay at the leading edge of our industry. We use our depth of knowledge and practical experience to be the leaders in our field whilst remaining adaptable, agile and responsive to clients’ needs. Our commitment to clients is the central ingredient connecting the internal values we hold:

Values & Culture - People First

People
First

Supporting people
to be their best.

Values & Culture - Innovation

 Think, Challenge
& Create

Championing meaningful innovation.

Values & Culture - performance delivered

Performance
Delivered

Delivering value
in all we do.

Values & Culture - Social Corporate Responsibility

Always
Responsible

An unwavering
moral compass.

Values & Culture - Inspired by purpose

Inspired
by Purpose

Making a real
difference.

LEADERSHIP TEAM

JOSHUA SHIELDS

Executive Director and Founding Partner

Joshua is a passionate business leader with strategic oversight of key business divisions including Technology Solutions, Client Acquisition and Corporate Services.

DANIEL SHIELDS

Executive Director and Founding Partner

Daniel oversees RiskLogic’s consulting division and client service delivery and has assisted hundreds of organisations from SMEs, large multinationals to all levels of government.

PHIL ARCHER

General Manager

Phil is a dynamic and passionate leader who builds loyalty and long-term relationships with clients and partners. Phil is responsible for strategic client relationship management, product enhancement and delivery, sales and marketing and business and people development. Phil proudly leads the entire FA business nationally.

ROWAN ALLSOP

National Operations & Training Manager

Rowan brings a wealth of experience to the business predominantly related to property risk, security, loss prevention, safety and emergency management. Ensuring a high-performance team and streamlined delivery of projects and programs for the entire FA national operation.

ADAM DAVENPORT

National Client Success Manager

Adam oversees the national client success program and is responsible for the delivery of both tactical and strategic client focused emergency management services and products, ensuring FirstAction remain as the industry influencer in all things emergency management.

Michelle Doan

MICHELLE DOAN

Marketing Manager

Michelle is a marketing professional experienced in developing high impact marketing & digital strategies. She is responsible for ensuring all branding & marketing activities are aligned with the RiskLogic/FirstAction business.

chris-image

CHRISTINE SFIKAS

Finance Manager

Christine is a Chartered Accountant and an integral member of the RiskLogic leadership team, overseeing all Financial Management and accounting Matters.

IOLANDA HAZELL

Manager, People and Culture

Iolanda is a seasoned HR leader who is instrumental in driving high engagement and sustainable growth across the RiskLogic business.

OUR CLIENTS

Some of the organisations we partner with.

Clients

Are you compliant?

Try our free emergency management compliance checklist to see if your organisation currently meets the requirements of Australian Standard 3745:2010 Planning for Emergencies in Facilities.

Get In Touch

Please fill out the quick form and one of the team will respond to your query within 24 hours.

Contact Us

Our Services

View one of your multiple service offerings

Find out more